Refund Policy

1. Overview

At AutoShiner.Pro, we are committed to ensuring your satisfaction with our services. This Refund Policy outlines the circumstances under which you may be eligible for a refund and the process for requesting one.

2. Satisfaction Guarantee

3. Eligibility for Refunds

3.1 Full Refunds

You are eligible for a full refund in the following situations:

• Unsatisfactory Work: You are genuinely dissatisfied with the service quality and we are unable to resolve it with a re-service
• Wrong Service Provided: We performed a different service than what you booked and paid for
• Damage Caused: Our worker caused damage to your vehicle (subject to investigation and verification)

3.2 Partial Refunds

Partial refunds may be provided in these cases:

• Service was partially completed due to unavoidable circumstances
• Certain booked services were not performed or completed

3.3 No Refund Eligibility

4. Cancellation Policy

4.1 Customer Cancellations

• More than 24 hours before service: reschedule at no charge
• Less than 24 hours before service: reschedule with deposit
• Less than 6 hours before service: NO rescheduling may be available

4.2 Rescheduling

Rescheduling is preferred over cancellation when possible. You can reschedule through your dashboard or by contacting support at least 24 hours before your scheduled service.

5. How to Request a Refund

5.1 Communication

To request a refund, please contact us within 48 hours of service completion through one of these methods:

• Through your dashboard messaging system
• Email: support@autoshiner.pro
• WhatsApp: +234 815 893 3924
• Phone: During business hours

5.2 Required Information

Include the following details in your refund request:

• Your full name and account email
• Booking ID or order number
• Service date and time
• Reason for refund request
• Photos or documentation supporting your request (if applicable)

5.3 Processing Time

We aim to process all refund requests within 5-7 business days:

• Review: 1-2 business days to review your request
• Investigation: 2-3 business days if further investigation is needed
• Processing: 1-2 business days to process approved refunds

6. Refund Methods

Refunds will be processed using the same payment method you used for the original transaction:

• Bank Transfer: 3-5 business days
• Card Payment: 5-10 business days (depending on your bank)
• Mobile Money/Wallet: 1-3 business days
• Cash: Refunded immediately or within 24 hours

7. Disputes and Appeals

If you disagree with a refund decision:

• Provide additional evidence or documentation
• Request escalation to a senior support agent
• Allow us reasonable time to review your appeal

We are committed to fair resolution and will work with you to reach a satisfactory outcome.

8. Damage Claims

8.1 Reporting Requirements

Any claims for damage must be:

• Reported within 24 hours of service completion
• Supported by clear, detailed photographs
• Documented before any repairs are made
• Verified to be work-related (not pre-existing)

8.2 Investigation Process

We will thoroughly investigate all damage claims, including:

• Review of pre-service inspection reports
• Interview with the assigned worker
• Assessment of damage photographs
• Consultation with qualified automotive experts if needed

8.3 Resolution

If damage is confirmed to be our responsibility, we will:

• Arrange professional repair at our cost
• Provide a full refund of the service
• Process through our insurance where applicable

9. Weather-Related Cancellations

If weather conditions prevent safe service delivery (heavy rain, extreme weather):

• We will notify you as early as possible
• Full refund will be processed
• Priority rescheduling offered when weather improves
• No penalties or fees applied

10. Contact Information

For refund requests or questions about this policy:

• Email: support@autoshiner.pro
• WhatsApp: +234 815 893 3924
• Business Hours: Monday - Saturday, 8:00 AM - 6:00 PM WAT

Customer Promise

At AutoShiner.Pro, we stand behind our work. If you're not satisfied, we'll make it right. Your satisfaction is our commitment.